How you conduct yourself in business affects your own image, your company's image and ultimately, its level of success.

 

This half-day training in Business Etiquette will teach you how to gain that extra edge that will differentiate you from your competition.  Become more comfortable and confident when entertaining clients and attending business functions.  Learn proper business etiquette in the workplace and outside the office.

 

This training session can be offered as either a group seminar or as private instruction..

 

Topics:

• Receiving clients with courtesy
• Rules of conduct when visiting clients
• Workplace etiquette and civility
• Dealing with gossip
• Cubicle etiquette
• Meeting etiquette - how to chair and participate
• Business receptions and cocktail parties
• How to work a room
• Appropriate conversation and small talk
• Entertaining clients
• All aspects of business dining etiquette

• When to talk business
• Handling the bill and gratuity
• Toasting
• Gift giving